Frequently Asked Questions

 
FAQ# Question Category Application
9 Procedure for Writing Off A Customer Credit Cash Posting Accounts Receivable
10 Can I print a Proof of the daily invoice register to make sure that costs and gross margins are OK without having to update it? Order Processing Order Processing
11 Can I print a Sales Tax Report for Prior/Closed Period? Sales Tax Order Processing
12 Can I set up items to be sold to customers at cost or a markup over cost? Order Entry Order Processing
13 How do I determine my Answers version? System Management General
14 I generated all my Service Charges twice, or I generated Service Charges with the wrong date. How do I get them off the Customer Accounts? Cash Posting Accounts Receivable
15 I am using Microsoft Outlook to send emails from Answers and I send one email and then the second email gives me a message "Operation Failed", but when I go into Outlook, the email is in my Outbox. Email General
16 When trying to send emails from Answers through Outlook or Outlook Express (Windows Mail, Windows Live Mail), I keep getting a window telling me that an application is sending email on my behalf and asking if I want to allow it. Email General
17 When I print Financial Statements, figures are in the wrong columns or there are no figures at all. Financial Statements General Ledger
18 I changed the cost of an item on the Purchase Order, but it did not change it in inventory. Purchase Orders Purchasing Management
19 How Can I Change Company Information or Disclaimers on Laser Forms? Laser Forms General
20 How do I determine where entries to the Error Account (99999) came from? Journal Entry General Ledger
21 How do I determine when and how I got my General Ledger out of balance? Journal Entry General Ledger
22 The figures for the Inventory Value in the Daily Business Summary are way off. How do I determine the problem? Reporting Inventory
23 I am out of balance on my balance sheet done through the financial statement printing. Financial Statements General Ledger
24 I am trying to convert a quote to an order and getting a message that says "One or more items have reached their quote quantity limit". Consequently I either do not have an order, or it does not contain all of the lines from my original quote. Quotes Order Processing
25 My customers either have zero balance or no balance at all. What happened? AR Reporting Accounts Receivable
26 My customer balances on the main screen in Customer Inquiry are not correct. AR Reporting Accounts Receivable
27 The columns on the detail tab in Order Entry are missing, too large, or too small, or I can only see one huge column. How can they be fixed? Order Entry Order Processing
28 The columns on the detail tab in Purchase Order Entry are missing, too large, or too small, or I can only see one big column. How can they be fixed? Purchase Order Entry Purchasing Management
29 What is ODBC? ODBC General
30 Do I Need ODBC? ODBC General
31 Faxes and Emails (through VSI-Fax) are not being sent or received. VSI-Fax General
32 Stopping and Restarting the VSI-Fax Server VSI-Fax General
33 How do I print a copy of the screen? System Management General
34 How Can I Verify that My Faxes have been sent? VSI-Fax General
35 How Can I See Other User's Faxes? VSI-Fax General
36 Configuring VSI-Fax to Dial an Outside Line. VSI-Fax General
143 When using XDBC and the INFKIT file, I get an error "VISION: Too many columns xxx [max: xxx]". ODBC General
1 Error 4600-End of File; Error 1000-End of File Answers Error Codes General
2 Error 2300 - Record Not Found Answers Error Codes General
3 Error 3500 - File Not Found Answers Error Codes General
4 Error 3901-3907; Invalid Format Errors Answers Error Codes General
5 Error 9300 - File is in use by another user; Error 9302 - Record Busy Answers Error Codes General
6 Error 9800 - Corrupt File Errors; all errors beginning with 98 Answers Error Codes General
7 Error 4702; errors starting with 47 Answers Error Codes General
8 A customer overpaid their account, how do I handle this? Cash Posting Accounts Receivable
37 When I make a manual journal entry, the system prompts me to run a journal. After I print the journal, it wants to delete the register. Will this delete my entry? Journal Entry General Ledger
38 When I print a report to the screen, it always asks me to delete the spooled report. What should I do? Printing General
39 How do I create an Out of Balance Journal Entry? Journal Entry General Ledger
40 How do I set my system up to calculate service charges? Service Charges Accounts Receivable
41 I changed a customer to service chargeable, and ran the Detail Aging Report by Customer Number, but it did not calculate any service charges. Service Charges Accounts Receivable
42 After installing Answers on a P/C, I get the message "Unknown Publisher" on wrun32.exe every time I try using the icon. Answers comes up an runs fine, but I would like to get rid of this annoying message from Windows. System Management General
43 What is a "switch"? How to use an Optional Program Switch? Answers Software Maintenance System Management
44 One of my customers/vendors is having trouble reading my faxes, what am I doing wrong? VSI-Fax General
45 How do I manually run the nightly registers? End of Day System Management
46 My Nightly Processing Did Not Run. End of Day System Management
47 I received an error that an Invoice # paid by the check I am trying to void is no longer on file in the Open Items. Check Writing Accounts Payable
48 What Is the difference in running the G/L Trial Balance with history entries and without history entries? Reporting General Ledger
49 What happens to journal entries made to "invalid" general ledger accounts? Journal Entry General Ledger
50 My PC is giving an error message "cbl.out program missing or inaccessible" when I try to start Answers. System Management General
51 I receive an error that the nightly registers did not completely finish and access to Answers is denied, no one can log into the system. End of Day System Management
52 The Answers Menu only comes up part of the way and then it just sets there and does not respond? What is wrong and how do I fix it? System Management General
53 How do I "write-off" an amount, such as bad debt, service charge, freight, etc from a customer's account? Cash Posting Accounts Receivable
54 How do I "write-off" unpaid sales tax from a customer's account. Cash Posting Accounts Receivable
55 How do I apply credit memo's that are on a customer's account? Cash Posting Accounts Receivable
56 I wrote off sales tax that a customer did not pay, but now they have paid the sales tax. How do I show they paid it, instead of writing it off. Cash Posting Accounts Receivable
57 I paid an invoice with a check and the check has been returned as a bad check. How do I reinstate the invoice? Cash Posting Accounts Receivable
58 How do I issue a customer a refund check for a credit balance? Cash Posting Accounts Receivable
59 I tried to run the Detail Aging Report by Customer to calculate my service charges and received an error: Service Charge File Already Exists. Service Charges Accounts Receivable
60 I had a customer set up as being service chargeable, but I changed him to not receive service charges. When the Detail Aging Report runs, will it still calculate service charges on the invoices on file prior to the change. Service Charges Accounts Receivable
61 How do I determine what files I should use when I am writing reports through ODBC? ODBC General
62 The Back Order Review Report shows filling a customer backorder. I have another customer with the same item on backorder and I want to ship their order first. How can I change it? Stock Receipts Inventory Management
63 I have already updated the Stock Receipts Journal, and I have a back order release in Order Entry for a customer. But I really want to ship the merchandise to a different customer. Can I fix this? Stock Receipts Inventory Management
64 I printed and updated the Stock Receipts Journal. My back orders were listed on the Back Order Review Report, but the pick tickets for them did not print. Stock Receipts Inventory Management
65 The Stock Receipts Journal prompted to me to print Pick Tickets for back orders. I printed them, but I had several other orders that printed out that were not back orders. Why did these print? Stock Receipts Inventory Management
66 The Stock Receipts Journal prompted me to print Pick Tickets for back orders, and I did, but pick tickets did not print out for all of the orders that are on my Back Order Release Review Report. Stock Receipts Inventory Management
67 I received in merchandise throught Stock Receipts Entry and updated the journal. When I received the invoice from the vendor, I realized that the cost was wrong when I received the merchandise in. How do I correct the cost in inventory? Stock Receipts Inventory Management
68 I am trying to enter a check # to void in the A/P Check Inquiry/Void program, but am receiving an error that the check is not on file. Check Writing Accounts Payable
69 What is required to run automatic end of day programs? End Of Day System Management
70 I received in an item that a customer has on backorder. When I ran the Stock Receipts Journal, it showed up on the merchandise received section, but it is not on the Back Order Review section of the report. Why is it not releasing my customer backorder? Stock Receipts Inventory Management
71 I incorrectly received in merchandise and my backorders did not release properly. How do I correct my receipt and get my customer backorders out? Stock Receipts Inventory Management
72 The stock receipts journal is not releasing the back orders to the customer that I specified on the purchase order. Stock Receipts Inventory Management
73 When I try to run the Post Journal Entries to Master, I get a message that the journal entries are not in balance. Journal Entry General Ledger
74 I received a single check from a customer, but because I have two or more accounts setup for this customer, they have paid invoices and used credits on more than one account. Cash Posting Accounts Receivable
75 What does the Manual Cost Change Audit do? Cost/Price Updating Inventory Management
76 When I change the cost manually in Inventory Maintenance, does the system keep a record of this? Price/Cost Updating Inventory Management
77 I receive error 3000 on PRINTRAW or 3000 on PRINTNB when I try to print. Answers Error Codes General
78 What order should I close out the month in? End of Month System Management
79 What programs do I need to run at the end of the month? End of Month System Management
80 I show an On Order quantity for an item that is not valid. Items/Quantities Inventory Management
81 I tried to run a recover when I received an error 98, but I get an ""unknown rebuild"" error in the recovery. Answers Error Codes General
82 I want to offer my customer special terms on an invoice that would allow them to pay me multiple payments over a period of several months. Cash Posting Accounts Receivable
83 How does the system figure out what I need to buy? Items/Quantities Inventory Management
84 The quantity that the Suggested Purchase Order Review program shows me to buy, is not correct, based on what I have available and on back order. Items/Quantities Inventory Management
85 Where do the figures on the Daily Business Analysis display come from? Reporting General Ledger
88 My Daily Invoice Register show amounts being posted to an invalid account or the error account. Journal Entry General Ledger
89 On some of my reports I have received a message of "Invalid" general ledger account, or I have entries in the error account. How do I fix this? Journal Entry General Ledger
90 Invalid Committed or BackOrder Quantities. Items/Quantities Inventory Management
92 What is Spooled Reports Management? How do the reports get into Spooled Reports Management? Printing General
93 When I use the check reconciliation program for Accounts Payable, it still shows the checks written in Payroll. Check Writing Accounts Payable
94 When I use the check reconciliation program for Payroll, it still shows the checks written in Accounts Payable. Check Writing Payroll
95 Where does the information on the Vendor Performance screen come from? Reporting Accounts Payable
96 I am using A/P Automated Check Writing to print checks, but it is not picking up my discounts. Check Writing Accounts Payable
97 I have already posted journal entries to the master file, but I found a mistake, what can I do? Journal Entry General Ledger
144 How do I pay invoices with a credit card? Check Writing Accounts Payable
98 I made journal entries using an incorrect date. How can this be fixed? Journal Entry General Ledger
99 I have a new cash account number and want to pay checks out of this account. However, when I try to run checks no invoices show up to be paid. Check Writing Accounts Payable
100 I enter a line in Order Entry and change the price and/or cost. When I go back to that line in either entry or maintnenace it changes the price/cost back and looses what I changed it to. Order Entry Order Processing
101 I bought some items from one of my vendors. I have the invoice, but I want to pay a different vendor, such as the credit card company, or a loan office, etc. Payables Accounts Payable
102 I accidentally entered some invoices with a wrong date and did not find out until they had already been posted to A/R. How can I change them so they will show on the customer's statement correctly. Reporting Accounts Receivable
103 When I put in the check # I need to use, I get a "Check # is out of Sequence" error. Check Writing Accounts Payable
104 My sales figures from G/L are not balancing with totals on my Sales Analysis Reports. Reporting General Ledger
105 Why does my Current Year Profit/Loss amount differ between my Income Statement and my Balance Sheet? Reporting General Ledger
106 Is there an easy way to increase my costs and prices on all items of a certain type by a percentage. For example, my cost on copper from the vendor went up a flat percentage across the board. Price/Cost Updating Inventory Management
107 I picked up an Unapplied Payment and used it to pay some invoices, but now I want to void this. I can void the payments applied to the invoices, but not where I picked up the Unapplied Payments. Cash Posting Accounts Receivable
108 Where do the G/L numbers come from when I duplicate items in Inventory Maintenance? Items/Quantities Inventory Management
109 Server Will Not Reboot With a USB Hard Drive. Backups General
111 When opening a Sales Order, Order Entry asks me to "Change the Original BackOrder" and then to "Re-Instate the Original BackOrder". What does this mean and how should I answer these questions? Order Entry Order Processing
112 Will XDBC work on 64-bit machines? ODBC General
113 When I print a report from the Archived Reports, it only prints on half the paper, leaving the bottom half of the paper blank. Printing General
114 When I print a report, the right side of the report is missing from the page and/or the columns are not aligned properly. Printing General
115 How do I get reports into the Archived Reports? Printing General
116 I have a very long report and I only want to print the grand totals page. Printing General
117 The Invoices on my Daily Order Processing Invoice Register are not in Invoice # Order. Order Processing Order Entry
118 I have a page in the my Daily Invoice Register for Duplicate Invoice Numbers. What does this mean? Order Processing Order Entry
121 Can I store shipping/tracking numbers on sales orders? Order Processing Order Processing
122 Can I use UPS Worldship and FedEx Ship Manager with Answers? Order Processing Order Processing
123 I need step by step instructions on how to perform a Bank Reconciliation in Answers. Bank Reconciliation General Ledger
124 I am trying to reconcile my bank statement and the Last Reconciliation Date and/or the Beginning Balance is not correct. Bank Reconciliation General Ledger
125 I bank online. Can I use the Bank Reconciliation program every day to make sure I am in balance with my bank? Bank Reconciliation General Ledger
126 I pay a lot of vendors (and employees) with direct ACH payments. These payments clear my bank within two days of processing. Why do I have to mark them off the Check Reconciliation? Bank Reconciliation General Ledger
127 I have my ACH payments set up to clear automatically, and they are showing as cleared, but there was a mix-up with the bank and clear date in Answers is incorrect, making my Bank Reconciliation off. Bank Reconciliation General Ledger
128 I am using the Bank Reconciliation and I accept credit cards, but nothing is showing up in the Pending Credit Cards or the Cleared Credit Cards fields. I don't see my credit card payments at all. Bank Reconciliation General Ledger
129 I made some manual journal entries to may Cash Account, but they are not showing up in the "Review G/L Entries" option and my Bank Reconciliation is off by that amount. Bank Reconciliation General Ledger
130 The items listed in the "Reconcile Deposits" do not match the deposits I took to the bank. Bank Reconciliation General Ledger
131 Columns on Screen are too big or too small, or completely hidden from view. Software Maintenance General
132 Some of our customers/vendors can not open the TIFF files, is there a way to send quotes, purchase orders, and other forms as a PDF file? Email General
133 What are the requirements for a laser printer to print Answers laser forms? Printing General
134 When I try to use the Executive Information Center, the Vendor Performance tab is blank. Executive Information Center General Ledger
135 Why are the figures on the Financial Position tab not the same as the figures on the Daily Business Analysis display? Executive Information Center General Ledger
136 When I click on the Financial Position tab, it takes a long time to display the data. Executive Information Center General Ledger
137 Error 3000 - System/Server/Network/Interference Error Answers Error Codes General
138 I need to give a customer credit for sales tax already paid. This credit is not for a current invoice, but for sales tax previously paid. How do I enter a credit for sales tax only? Cash Posting Accounts Receivable
139 I get an "Unspecified Failure has occurred COBOL error in MAILWINX" program when trying to email a form out of Answers. Email General
140 The figures printing on the Financial Statements do not match the figures in the General Ledger Account Inquiry and - or the Trial Balance. Financial Statements General Ledger
141 I am trying to email a form (quote, invoice, purchase order, etc) and the PDF document keeps putting JET PCL DEMONSTRATION on the forms and the document is unreadable. Email General
142 How do I print a screen in Windows? Printing General
145 When I select a different printer in Answers, the default printer in Windows 10 changes to that printer. Printing General