FAQ #: 14
I generated all my Service Charges twice, or I generated Service Charges with the wrong date. How do I get them off the Customer Accounts?

Answers provides a program that you can use to remove service charges by date from customer accounts. This program will remove the service charges from the Account Analysis and from the Summary History for each customer.

1. Go to System Management, then Run A Cobol Program.

2. Type in CCSVCDEL as the program name and click on Run.

3. Enter the date of the incorrect service charges.

The program will delete the service charges. This program does not make any general ledger entries nor does it update the service charge register. You will need to update the original service charge register from the original charges and then make a manual journal entry to reverse the service entries. The reversing entry should be entered to credit your Accounts Receivable account and to debit your Service Charge/Finance Charge account for the same amount on the service charge register. Then, you can re-generate the service charges using the correct dates.