FAQ #: 27
The columns on the detail tab in Order Entry are missing, too large, or too small, or I can only see one huge column. How can they be fixed?

The columns on the detail tab in Order Entry are "resizable". If you place your cursor over the column dividers, in the row heading line, the cursor will turn to a cursor that looks like two straight lines. You can then click and drag the column dividers to resize the columns. Answers remembers the column settings by user, so that if you resize your columns, the next you come into Order Entry, it will go ahead and set them appropriately for your user.

Sometimes if a user has accidentally resized the columns too big or too small, or the screen does not appear to have any columns, you can restore the Answers default column settings and that will allow Order Entry to return to it's normal column widths.

On the affected user's PC, go into Order Entry, and either start a new order or pull up an existing order. Click on the Sales Order Detail tab. From the menu toolbar, select Options, then "Reset Grid Sizes to Defaults". This will reset any user-defined settings back to the original Answers defaults.