FAQ #: 51
I receive an error that the nightly registers did not completely finish and access to Answers is denied, no one can log into the system.

This message means that the nightly registers started processing, but did not completely finish. There is a file on the system that keeps track of when the registers start and then is updated once the registers complete. The menu program checks the file to insure that the registers finished properly before allowing users onto the system. If the registers did not complete, then the menu does not allow users to be logged onto the system.

You can remove the file that is keeping you from logging into Answers. For the Order Processing Registers, this is OEFRGLG. For the Purchase Order Processing Registers, this is POFREGLG. However, removing this file will not correct the problem. Removing this file will allow you back into Answers.

You should review End of Day Processing Did Not Run for additional information on how to see how far the registers were and what you might need to do prior to resuming business.