FAQ #: 62
The Back Order Review Report shows filling a customer backorder. I have another customer with the same item on backorder and I want to ship their order first. How can I change it?
When the Stock Receipts Journal prompts you to update the journal, do not update it. Then, use the Back Order Receipts Review program to review the customers who have this item on backorder. From this program, you can change the system's default suggestion for backorders to fill. When you are satisfied with your fill suggestions, re-print the Stock Receipts Journal. You will be notified by the journal that you have changed back order suggestions. Instruct the program to "Save B/O File". Review the Stock Receipts Journal to insure that the correct customer order is being shipped. If you are satisfied with the review report, you can update the journal.