FAQ #: 71
I incorrectly received in merchandise and my backorders did not release properly. How do I correct my receipt and get my customer backorders out?
If you have already updated the Stock Receipts Journal, you can use the Stock Receipts Entry program to do a "negative" receipt on the merchandise that you received incorrectly. Enter the same purchase order number, and the program will increment the release number automatically. Enter a receipt for the merchandise lines, but enter the quantities as negative (with a - sign). Once you have entered the negative receipt for all items, print and update the Stock Receipts Journal. Once again, use the Stock Receipts Entry program to re-receive the merchandise. This time when you print the journal, you should also receive a backorder release report for the customer backorders.