FAQ #: 74
I received a single check from a customer, but because I have two or more accounts setup for this customer, they have paid invoices and used credits on more than one account.
The easiest way to handle this scenario is to use the "Transfer" mode of Cash Posting. This button can be found upon initially entering the Cash Posting program. This feature allows moving invoices and/or credits from one customer's account to another. It will save you time if you determine first which customer account contains the fewest invoices or credits affected by this check and then transfer those to the account which has more transactions involved. If you are doing this simply because of the way you have set the customers up, then you probably do not want to check the box that also transfers the history. This check box is normally used if the sales order operators entered the order or credit against the wrong customer number to begin with.